Office Hours

Mon - Fri: 8:00am - 5:00pm
Closed for lunch: 12:00pm - 1:00pm

A Comprehensive & Conservative Approach to Spine Care

At F.I.N.E. , our staff and physicians will review all options for the treatment of your symptoms. Spinal surgery is considered a last resort and offered only after conservative options have been exhausted. If surgery is offered, the latest technologies and techniques, including the most current minimally invasive spine surgeries are available. These new techniques allow shorter hospital stays, quicker recovery times, smaller incisions, and less post operative pain.

Practice Philosophy

  1. Treat every patient like a friend and family member
  2. Explain diagnosis and treatment options in layman’s terms
  3. Provide an opportunity for the patient to ask any and all questions
  4. Communicate with referring physicians
  5. Surgery is a last resort
  6. When surgery is indicated, provide superior results with the latest techniques and technology

Make an Appointment

Patients are seen by appointment – on the same day the appointment is made if possible. To schedule an appointment, please call (850) 863-3463 during regular business hours.

Please call in advance for office visits. Make follow-up appointments as you leave. We make every effort to stay on schedule although emergencies do arise. If we are seriously delayed, we attempt to notify patients beforehand.

New Patients

New patients are asked to arrive 15 minutes early to complete paperwork. You can download, print, and complete the forms prior to your appointment. Please bring the completed forms, a list of all medications you are currently taking, recent copies of x-rays, lab results and your insurance card to your appointment.

Billing

We require payment of your co-payment and past-due account balances at the time of service. We accept payment in the form of cash as well as VISA, Mastercard, Discover, and American Express.

Unless arrangements have been made in advance, co-payments, co-insurance, and any outstanding balances are expected at the time of service. Patients may be financially responsible for payment of all services if their insurance company does not pay. Patient accounts not paid promptly are subject to third party collections and/or legal procedures. Any check returned from the bank will result in an additional ($20.00) charge that will appear on your account

If we are not participating providers with your plan, we will provide you with a receipt for you to file with your insurance company. If your insurance carrier has not responded to a claim within 90 days, we reserve the right to formally transfer all associated liability for the claim to the patient/guarantor. Failure to promptly resolve this balance may result in third party collection and/or legal procedures be taken. Please keep a close watch for carrier claim payment and contact the insurance carrier or a clinic patient accounts representative at (850) 863-3463 in the event a claim is not resolved within 60 days from the date of service.

We realize that emergencies do arise that may affect timely payment of your account. If such extreme cases do occur, please contact a patient accounts representative at (850) 863-3463. Please always notify our office of any change in name, address, phone or insurance information.

You can also use our secure Online Bill Pay option to pay current statement balances online without setting up an account.

Pay Your Bill Now

Insurance

We will submit claims to most major insurance carriers. Please bring your insurance card and I.D. with you to every visit so we can ensure that our records are accurate.

We recommend that you call your insurance company to verify that we participate with your plan. We accept Medicare as well as most insurers, however, please review all insurance information with our staff prior to services being rendered. Your health insurance contract is between you and your insurance company. Any complaints regarding your coverage should be directed to your carrier.

Please notify us if you have any change in your name, phone number, address, or insurance as soon as it occurs. And please be prepared to present your insurance card at every visit.

Cancellations or Rescheduling

To better serve the needs of all our patients, we ask that you call at least 24 hours in advance to cancel or reschedule appointments. We make every effort to stay on schedule, although emergencies arise.

Patients who do not keep a scheduled appointment or cancel their appointment with less than 24 hours notice may be charged a “no show” fee.

Patients who arrive late for a scheduled appointment may be asked to reschedule.

Diagnostic Testing

If you have had any testing (MRI, X-Rays, CT scan and/or an EMG) done, please bring a copy of the report along with the actual study if applicable. Patients may pick up films OR, tell us where they were done and in most cases we can make arrangements for them to be brought to our office. Please call the testing facility 24 hours in advance to have your films or compact discs ready.

Referrals

If you are being referred, many insurance companies require an inter-office referral. Please be sure to bring the referral documentation with you when you come for your appointment. Please allow 48 hours for referral processing. If you are being referred, please be sure to bring the referral with you at the time of office check-in.

The referring physician’s office will have contacted our office and we will then contact you to schedule your appointment. It is expected that the referring physician’s office will have ordered the appropriate diagnostic studies (x-ray, CT, MRI, etc.) and, based on their results, determined that a referral to our office is appropriate. Copies of these studies and their reports should be brought by you to our office unless arrangements have been made by our staff to obtain them prior to your appointment.

Refill Requests

All prescriptions and refill requests should be requested during normal office hours. Please have your pharmacy call the office at (850) 863-3463 for renewal of medication.

Please be sure to give us at least 48 hours notice on all refill requests. Chronic or long-term medication refills require an office visit before they may be refilled.

No pain medications will be refilled on weekends.

Test Results

Call (850) 863-3463 during regular business hours for test results.

Medical Records

A medical release waiver must be signed in order to obtain a copy of your medical records or to have them sent to another health care provider. If you are requesting that your records be sent to another provider we ask that you supply us with their name, address, and phone number.

After-Hours & Emergencies

If you are experiencing a medical emergency, dial 911. However, if you need after-hours advice for a medical concern, please call (850) 863-3463 and our answering service will assist you.